Return or exchange

At monogosticker.com, we are committed to providing you with the best service and ensuring your satisfaction with our Mogo stickers. Please review our refund and exchange policy below:

1. Eligibility for Refunds and Exchanges

Incorrect or Missing Products: If you receive the wrong Mogo sticker or if any part of your order is missing, please contact our customer service team immediately. We will promptly process a refund or exchange for the incorrect or missing items.

2. How to Request a Refund or Exchange

Contact Customer Service: Our customer service team is available 24 hours a day to assist you with any issues. You can reach us through our online chat or by emailing us at monogosticker@hotmail.com.
Provide Order Details: When contacting us, please provide your order number and a brief description of the issue so we can assist you as quickly as possible.

3. Conditions for Refunds and Exchanges

Order Errors: If there is an error with your order, such as receiving the wrong sticker or missing items, we will ensure you receive the correct product or a full refund.
Processing Time: Refunds and exchanges will be processed within 30-60min after your request has been reviewed and approved.

4. General Policies

Customer Satisfaction: We strive to ensure all our customers are satisfied with their purchases. If you have any concerns or questions, please do not hesitate to contact our customer service team.
Email Support: For any inquiries or support, you can always reach us at monogosticker@hotmail.com.
We value your business and appreciate your understanding and cooperation with our refund and exchange policy. Our goal is to ensure you have a smooth and satisfactory experience with our products.

Contact Us:

Hong Kong Tenghui Overseas Trading Co., Limited
Address: RM 1001, 10/F THE CLOUD 111,
TUNG CHAU ST, TAI KOK TSUI,
HONG KONG
Email: monogosticker@hotmail.com

Thank you for choosing monogosticker.com.