At monogosticker.com, we are committed to providing you with the best service and ensuring your satisfaction with our Mogo stickers. Please review our refund and exchange policy below:

1. Eligibility for Refunds and Exchanges

Incorrect or Missing Products: If you receive the wrong Mogo sticker or if any part of your order is missing, please contact our customer service team immediately. We will promptly process a refund or exchange for the incorrect or missing items.

2. How to Request a Refund or Exchange

Contact Customer Service: Our customer service team is available 24 hours a day to assist you with any issues. You can reach us through our online chat or by emailing us at monogosticker@hotmail.com.
Provide Order Details: When contacting us, please provide your order number and a brief description of the issue so we can assist you as quickly as possible.

3. Conditions for Refunds and Exchanges

Order Errors: If there is an error with your order, such as receiving the wrong sticker or missing items, we will ensure you receive the correct product or a full refund.
Processing Time: Refunds and exchanges will be processed within 30-60min after your request has been reviewed and approved.

4. General Policies

Customer Satisfaction: We strive to ensure all our customers are satisfied with their purchases. If you have any concerns or questions, please do not hesitate to contact our customer service team.
Email Support: For any inquiries or support, you can always reach us at monogosticker@hotmail.com.
We value your business and appreciate your understanding and cooperation with our refund and exchange policy. Our goal is to ensure you have a smooth and satisfactory experience with our products.

Contact Us:

Hong Kong Tenghui Overseas Trading Co., Limited
Address: RM 1001, 10/F THE CLOUD 111,
TUNG CHAU ST, TAI KOK TSUI,
HONG KONG
Email: monogosticker@hotmail.com

Thank you for choosing monogosticker.com.